If you are in a particular rush for your goods, please let us know in your comments at the checkout and we will do our best to get your goods to you by your deadline. We understand that sometimes some jobs need to be done yesterday therefore we will e-mail you back with an expected delivery date within 24 hours.
We can deliver Monday – Friday at our standard rate. If you wish to have a Saturday or A.M delivery this can be arranged at a surcharge which is available at the checkout.
Most of our suppliers will deliver your goods to us in 7-10 days. Once we have received your goods, we will contact you via e-mail and delivery can be arranged the next day as long as we receive your e-mail before 2.00pm.
On your delivery date please could you wait in for your delivery. If our carrier arrives at your address and you are not available to take your goods and the goods are returned to us you would be liable for re delivery costs. Also if on your delivery date your goods fail to arrive we will refund you the delivery cost.
Due to our carriers insurance they cannot bring your goods into your home and deliveries will be kerb side. So you will need to arrange assistance to get your carpets into your home. If there are access issues to your property please can you inform us so we can inform our carriers. Due to the weight of carpets we will need breakdown sizes on orders over 10 linear metres in length which will make them more manageable. Your carpets will all be labelled to the sizes you have ordered so your rooms can be pre cut prior to delivery.
DELIVERY SURCHARGES WILL APPLY TO SCOTLAND ISLANDS, IRELAND, NORTHERN IRELAND, ISLE OF WIGHT, ISLE OF MAN, AND THE GRAMPIANS. THE SURCHARGE WILL BE £28 AND ALL ORDERS WILL GO ON A THREE DAY RUN(EXCLUDING NORTHERN IRELAND AND DUBLIN WHICH WILL BE NEXT DAY) AND WILL ARRIVE ANYWHERE IN BETWEEN 1-3 DAYS. WE CAN ASK OUR COURIER TO CALL YOU PRIOR TO DELIVERY. THIS CHARGE WILL NOT BE AUTOMATICALLY ADDED AT THE CHECKOUT, WE WILL CONTACT YOU TO CONFIRM THIS CHARGE.
If you wish to collect your goods, this is possible but we will require you to produce the card you paid with before we can allow goods to be removed from our warehouse.